This is a provisional appointment.
Brief Job Description (essential functions of the job):
The Department of Innovation and Technology (DoIt) is seeking a Service Desk Technician to provide end-user support and resolution to internal and external customers on basic hardware, network, software, and application problems. This will include problem recognition, research, isolation, and resolution steps. Applicant will need to interact with appropriate personnel in order to resolve on-going issues. Applicant must perform all work duties and activities in accordance with City of Boston policies & procedures. Applicant will be expected to resolve work orders both at City Hall and off-site City locations.
Responds to telephone calls, emails, and other requests for DoIT support. Ensures all requests are documented and entered into the Trouble Ticket System.
BOSTON RESIDENCY REQUIRED - You must live within Boston city limits at the start of your employment. Residency will be verified.
Union/Salary PLan/Grade: SEUI /RL-15
Hours per week: 35
The City of Boston is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. The City provides equal employment opportunities to all applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by law. Women, people of color and people with disabilities are strongly encouraged to apply.